New Cients please download and complete the Health History Form prior to your appointment
Appointments at Be Luminous Acne Clinic & Skin Therapy may be made online through our booking system, by call or text to 571.528.6691, by email (click "Reply" to any email reminder or email firstname.lastname@example.org), or in person at your appointment. Please note that we may be with a client and unable to answer your call but will return all messages the same day they are received. Online booking is the fastest method for making your appointments! If a same day appointment is required please text your request to 571.528.6691.
All appointments for new guests or guests who have not received a service in the past 3 months or who have changes to medical conditions should be accompanied by a newly completed Health History form. This form is completely confidential, and provides your esthetician with critical medical, lifestyle, and allergy information that ensures we are able to provide a safe and effective treatment.
Additionally, all appointments require a valid credit card number. See our Cancellation Policy for more information about this requirement. Please note that you may pay for your services with any payment method you prefer at the time of your visit!
All appointments have been designed to allow appropriate time for your full enjoyment of each service. Please be aware that late arrivals will not be guaranteed extension of scheduled treatments, however in special cases, and when our schedule will allow, we will do our best to accommodate these situations in order to provide the best experience for our clients. This will be at our discretion and only with advanced notification of late arrival. Depending on the service we may require that the appointment be rescheduled, and it will be considered a cancellation.
Because your appointment represents your therapist's commitment of time and care just for you, we ask for 48 hours notice for weekend and 24 hours notice for weekday in the case of any cancellations or rescheduled appointments. Cancellations or rescheduled reservations inside the cancellation period will be charged 50% of the full fee for the service reserved. No Show appointments will be charged %100 of the fee for the service reserved. For clients who have purchased a multi-session package or membership, no-shows and cancellations without appropriate notice will result in forfeiture of the appointment and reduction of your package/membership balance, in lieu of a cancellation fee.
For this reason, as with many other types of reservations, Be Luminous Acne Clinic & Skin Therapy appointments require a valid credit card number to hold the time that has been dedicated to you. Please note that you may pay for your services with any payment method you prefer at the time of your visit!
To cancel or change your appointment in advance, you may log in to our booking system, call or text (571)528-6691, or reply to your email confirmation message. If we are closed or working with another client, simply leave a voicemail or text, which will be timestamped with the date and time of your message!
Policy on Children
For safety reasons please avoid bringing young children to your appointment. Services scheduled for a children under 16 must be accompanied by the child's parent or guardian. Younger teenagers receiving acne care may attend their own appointments at the discretion of the esthetician and guardian after the first, accompanied appointment.
Third party appointments, meaning one person booking a service for another person, are generally not accepted except in the case of a parent booking for a child. The individual placing the reservation takes full financial responsibility for the service, and is required to reserve each session with a credit card per our Reservation and Cancellation Policies. For therapeutic skincare treatments, the best outcomes are seen when the individual receiving care is also responsible for maintaining her or his treatment schedule and home care.
Unused/unopened products in their original packaging may be exchanged within 14 days.